Due to uncertainty with carrier delays, we cannot support USPS Priority Mail Express shipping at this time.  We are continuing to offer USPS Priority Mail as a service option, but please note that USPS’s stated time windows are only an estimate and not a guarantee.  If an order is returned, we also cannot refund shipping costs for upgraded or expedited services like USPS Priority Mail as these fees go directly to the carrier.  We truly appreciate your understanding.

We currently ship internationally to Canada, the UK, Australia, and New Zealand.  In order to see the most accurate shipping options and costs, begin the Checkout process and you will be prompted for your Shipping Address to automatically calculate shipping fees based on the item weight(s) and your destination (no credit card required).  Applicable duties and taxes for International orders can now also be paid ahead at Checkout, so there should be no surprises upon your order’s delivery!

Please note — orders shipped outside of the U.S. are considered Final Sale and returns are not accepted.  We truly appreciate your understanding.

We are unable to apply promotional codes to orders after they have been placed.  At this time, our system only allows one code for each order and will default to the last code entered.

An item marked as Pre-Order means that you can pre-order the item now (charged at the time of purchase), and it will be shipped by the estimated date range noted on both the product page and when you add the item to your cart.  This date range is typically accurate but may be subject to change and delays.  If an item is delayed beyond its original pre-order delivery window, we will notify you via email with the option to cancel your order for a full refund.

If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase.  We cannot issue a store credit or refund for any returned Final Sale items.  

If you purchase an item and notice that the item is still in stock but the price has changed, please email fund@motradenix.cloud with a price adjustment request within 14 days from the date of purchase.  A store credit in the amount of the difference will be processed, and in turn will make the item(s) non-refundable.

In many cases, we are able to restock our most popular items — simply select the size and / or color you’d like and submit your email address to the Waitlist.  If the item comes back, we’ll send a one-time email notifying you that it is back in stock and available for purchase.  Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!